top of page

FAQ

  • What services do you offer?
    We provide breakdown recovery services, towing, and emergency roadside assistance across the UK. Our team is available 24/7 to help with car breakdowns, jumpstarts, tyre changes, and vehicle transportation.
  • What areas do you cover?
    We cover most regions across the UK. Contact us to confirm coverage for your location.
  • Are your services available 24/7?
    Yes, we operate 24 hours a day, 7 days a week, including bank holidays.
  • How quickly can you reach me?
    Our response times vary based on location and traffic, but we aim to arrive within 30–60 minutes of your call.
  • How much do your services cost?
    Prices depend on the type of service required and the distance covered. Contact us for a free, no-obligation quote.
  • Do I have to pay upfront?
    Partially, you pay a deposit which will confirm your booking and then the remaining balance at the end of the service. You’ll receive a secure payment link to complete the process.
  • What payment methods do you accept?
    We accept all major credit/debit cards, online payments and remaining payments (after deposit paid on the phone and service completed) can be made in cash.
  • Is there a cancellation fee?
    If you cancel after booking, cancellation fees may apply. Please refer to our cancellation policy for details
  • What should I do if my car breaks down?
    Move your vehicle to a safe location (if possible), turn on your hazard lights, and call us at 0330 341 3816 for immediate breakdown assistance.
  • Do you recover vehicles from motorways?
    Yes, we are authorised to assist with breakdown recovery on motorways. Please ensure you follow motorway safety guidelines while waiting for assistance.
  • Can you recover vehicles of any size?
    We can recover cars, vans, and small commercial vehicles. For larger vehicles, please contact us to confirm availability.
  • Do you provide recovery for electric or hybrid vehicles?
    Yes, we have the necessary equipment to recover electric and hybrid vehicles safely.
  • Can you transport my car to a garage of my choice?
    Absolutely. Let us know your preferred destination, and we’ll tow your vehicle there.
  • Do you offer long-distance towing?
    Yes, we provide long-distance vehicle transport across the UK. Contact us for a quote based on the distance.
  • Can you assist with multiple vehicles?
    Yes, we can arrange recovery or transport for multiple vehicles. Please contact us to discuss your needs.
  • What should I do if I have a flat tyre?
    If you have a spare tyre, we can assist with changing it. If not, we’ll either help tow your vehicle to the nearest garage or location of your choice, or send our tyre technician to fit a tyre at the scene.
  • Can you help if my car won’t start?
    Yes, we can assist with jumpstarting your car or arranging recovery if necessary.
  • What happens if I lose my car keys?
    If you lose your keys, we can tow your vehicle to your home or a garage where you can arrange a replacement.
  • Do you provide fuel delivery if I run out?
    Yes, we can deliver the fuel you need to get back on the road.
  • How do I book your services?
    You can call us at 0330 341 3814 or complete the online form on our website. We’ll respond promptly to confirm your booking.
  • What information do I need to provide when booking?
    Please provide your name, contact details, vehicle registration, breakdown location, and a brief description of the issue. Our customer service team will guide you to which information is required for a quote
  • Can I book your services in advance?
    Yes, you can schedule recovery or towing services in advance for planned needs.
  • What should I do if I need to reschedule my booking?
    Contact us as soon as possible, and we’ll do our best to accommodate your new schedule.
bottom of page